Shipping policy

Last updated: September 18, 2026

Processing Time

Every Pawtrait is prepared to order. Please allow 1-2 business days for us to process and prepare your order for shipment after it is placed. Some designs are produced in small batches once enough orders come in, rather than kept in constant stock. Because of this, processing can occasionally take longer than the standard 1-2 business days for certain styles. We monitor all orders and will notify you if yours is running behind the usual estimate.

Shipping Time and Cost

We offer free shipping on every order, worldwide. Once shipped, most orders arrive within 7-14 business days, depending on your location. Delivery estimates can occasionally run longer due to customs clearance on international shipments or higher-than-usual carrier volume. You will receive a shipping confirmation email with a tracking number as soon as your order ships, so you can follow its progress.

Order Tracking

Tracking information is emailed to you at the address you provided at checkout once your order ships. If you haven't received a tracking update within 3 business days of your estimated ship date, please check your spam folder or contact us at hsupport@thepawtraits.com

International Orders and Customs

We ship internationally. Depending on your country, your order may be subject to import duties, taxes, or customs fees charged by your local government once it arrives. These charges are the responsibility of the customer and are not included in your order total or shipping cost, as they vary by destination. Customs processing can also add extra time to delivery beyond our standard estimate.

Shipping Protection

At checkout, you can add Shipping Protection for $5. This covers your order for free reshipment or a full refund if your package is lost in transit, stolen after delivery, or arrives damaged, no questions asked. See our Refund Policy for full details.

Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery window, please reach out to us at support@thepawtraits.com with your order number and we'll look into it right away.

Incorrect Address

Please double check your shipping address at checkout. If you notice an error, contact us as soon as possible. We can usually correct it before the order ships, but we're unable to reroute a package once it's in transit.

Questions about shipping? Email us at support@thepawtraits.com